🔍 Where to Cancel a Session
If you need to cancel an upcoming confirmed coaching session, you can do this from the session details view in your Calendar.
🖱️ How to Cancel
Open your Calendar and find the upcoming confirmed session you want to cancel.
Open the session details. If there is more than one attendee, select the customer whose booking you want to cancel, then choose Cancel this attendee’s booking.
You will be asked to confirm. Select Yes, Cancel to proceed, or Keep Session if you change your mind.
While the cancellation is processing, you will see Cancelling....
You can find your Calendar from the creator navigation menu. It lists all your coaching sessions, both upcoming and past.
📧 What Happens After You Cancel
Your customer is notified of the cancellation by email.
If other customers are still booked for that same session, their booking and meeting link stay the same, cancelling only removes your customer's own booking from it.
Once the session is cancelled, your customer is free to book a new time slot that works for both of you.
If you'd rather change the time than cancel, your customer can reschedule the session from their side, rescheduling isn't currently available from your Calendar, only cancelling is.
✅ Good to Know
Cancelling is only available for upcoming confirmed sessions, and it always requires your confirmation first.
If you get stuck, message us from the chat bubble and we will help.