If your buyer reschedules their coaching call, they get a "Coaching Session Rescheduled" email. It shows the new date and time converted into their own time zone, not yours.

The on-screen confirmation updates the same way, and both include Add to calendar so your buyer can save the new time.

Since the old booking is still sitting on their calendar, the email also reminds your buyer to delete the previous entry so they don't end up with two bookings.

If your buyer cancels, the cancellation email and screen show the original booked time in their own time zone, with the time struck through so it's clear the call is off.

It also includes a note reminding your buyer to delete the event from their calendar if they had already added it.

Your own copies of these reschedule and cancellation emails are not converted to your buyer's time zone. They show the time zone you saved when you set up your availability for the coaching call.

This means you and your buyer may see the same booking displayed in different time zones, and that's expected: each of you sees the time that makes sense for you.

These reschedule and cancellation emails are sent right when the change happens. Coaching call reminder emails for upcoming sessions don't send automatically yet, so don't rely on an automatic reminder closer to the call.

If you get stuck, message us from the chat bubble and we will help.