📅 How to Change a Customer's Billing Date
💡 The Short Answer
Sometimes a customer asks if they can move their billing date to better align with their payday or budget. Totally reasonable! Here are your two options. 👇
✅ Option 1: Contact Support (Recommended — Fastest!)
The quickest way is to contact our support team and we'll manually adjust their billing cycle within seconds. Just reach out via live chat and let us know the customer and their preferred billing date.
📝 Note: A cycle adjustment may mean a few extra free days, so take that into consideration before requesting the change.
🔄 Option 2: Self-Service — Cancel & Rejoin
If you'd prefer to handle it yourself, you can have your customer cancel their current subscription and re-subscribe on their preferred date:
Step 1: Cancel the Existing Subscription
Share our cancellation guide with your member.
Step 2: Wait for the Right Date
Once the current billing period ends, your customer waits until their preferred new billing date.
📝 Note: Your customer will lose access once their current period expires. Give them a heads-up!
Step 3: Re-Subscribe on the New Date
On their chosen date, your customer visits your WithMe hub.
They select their subscription tier.
They complete checkout as normal.
Their new billing date is now locked to this date going forward! ✅
📝 Note: If you've increased the price since they originally subscribed, they'll now pay the updated price as their previous rate is no longer locked to their membership.
🤔 Why Can't I Change It Directly?
WithMe subscriptions are managed through Stripe, which locks the billing cycle to the original sign-up date. This keeps things consistent and prevents accidental charges or gaps in access. It also means your revenue reporting stays clean and predictable.
This is a platform-wide setting, not specific to your account — so you're not missing a hidden option somewhere!
💬 What to Tell Your Customer
Need a quick message you can copy-paste?
"Hey! We can get your billing date changed for you. The quickest option is for me to ask our support team to adjust it directly — would you like me to do that? Alternatively, you can cancel your current subscription, wait until your preferred billing date, and then re-subscribe."
Still need help? Reach out via live chat — we're always happy to help! 💙